Questions to Ask Your Communications Infrastructure Provider

Whether you are looking for structured cabling in a new building property or the integration of fibre optic cabling in your business premises, you will need to call on a communications infrastructure solutions provider in order to carry out the work, as these projects require not only the best equipment but also a high level of expertise.

When searching for a communications infrastructure solutions provider, there are several questions that you will need to ask in order to determine whether or not the company is the right match for your needs; here are some of the main things that you will need to check before you agree for them to undertake your project.

Before you begin asking questions however, it is important to bear in mind that your geographical location has a large part to play in how to verify the quality of your service provider. This is because there are certain electrical and cabling standards that are applicable in different parts of the world.

An example of this is, where your provider of structured cabling carry about work that is compliant to a minimum standard of AS/CA S009:2013 as well as abide by national safety legislation. This equally true for any other part of the world where you intend your project to be carried out.

The first question therefore, whether you are looking for structured cabling or fibre optic cabling, is what safety standards does the provider abide by and what safety laws do they respect when carrying out their work. The answer you receive will be informative in a couple of major ways.

If the company that you are thinking of hiring does not hesitate to tell you about the rules and regulations they need to follow, this is a good sign that they are aware of their legal obligations and abide by them. A company technician who does not know this information could, however, be a warning sign that rules are not followed at that particular company.

The next question to ask is whether or not the company has already carried out work on projects like yours before. this is something that is crucial to reassuring you that your project is the in the best hands, as no two data cabling projects are the same and therefore a vast experience is undertaking highly similar work is of great value.

Indeed, many companies will specialise in delivering their work for specific types of client. These might include large and medium size business clients, or instead small to medium residential properties. Some companies might specialise in fibre optic cabling, whereas others who may be dealing with this too could mostly be experts in wireless networks.

In all cases, try to seek out a company that has a vast experience and specialism in your particular project, including the type of project, the scale of the project and the elements that you need designing and installing. If in doubt about the experience of the company, do not hesitate to ask for customer references or case studies to give you proper insight.

The final question that you should ask, whether looking for wireless networks, structured cabling or fibre optic is what kind of after-sales support and warranty is included in your package.

Needless to say, problems can arise after installation, and you will want to know whether or not you are covered in the event of a fault or an emergency breakdown. In some cases a warranty will cover this or a company will provide absolutely free customer support. In other cases, you may have to pay a small fee for help.

All three of these questions are important to ask when choosing a communications infrastructure solutions provider, so make sure that you have clarified this information before going ahead with the project.

Fibrecom Networks is a communications infrastructure solutions integrator specialising in fibre optic and structured cabling projects for medium to large scale environments. We can supply, install, test and commission all your Fibre, Data, CCTV, Audio Visual and Wireless Network cabling requirements. Servicing corporate, commercial, industrial and Government sectors across SE QLD and northern NSW regions, our mission is to provide professional communications solutions with excellent customer service. Fibrecom Networks is a registered “Security Provider” and all materials and labour comes with industry specific warranties as a guarantee of our commitment to providing quality services. To find out more about our services, please visit: http://fibrecomnetworks.com.au/

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